WhatsApp automation guardrails: when should AI hand off?
A concise guide to tone, sensitive keywords, blocked topics, and human handoff messages.
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TajirTalk TeamRelated reading
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Good automation knows its limits
Automation should not answer everything. The best experience happens when it handles repeated questions confidently and stops quickly for sensitive, unclear, or high-value conversations.
Rules to configure before launch
- Handoff keywords such as manager, complaint, return, and custom request.
- Blocked topics such as medical promises or unapproved discounts.
- A polite fallback message that tells the customer a person will step in.
- A consistent tone in Arabic and English.
Review the first conversations daily
The first week is calibration. Review conversations, add new FAQs, and tune escalation keywords until the WhatsApp flow becomes more precise.
