Let an AI agent answer from your store knowledge.
Answer product, FAQ, policy, and supported order questions while humans handle sensitive cases.
Available in
Every paid planSync knowledge
Set rules
Test replies
Monitor handoff
This module is live when WhatsApp and provider readiness checks pass.
Problem
Manual replies do not scale, but unsafe automation can damage trust.
Solution
Use approved knowledge, conservative tools, pause/resume controls, and human handoff.
Module mockup
See how the module fits daily operations.
Each page shows the same operating idea: clear merchant value, module status, usage limits, and WhatsApp readiness before sending.
AI Customer Support Agent
Operational preview with no real customer data
Sync knowledge
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Set rules
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Test replies
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Monitor handoff
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Plan
Every paid plan
WhatsApp connected
Control
Pause and handoff
Designed for controlled WhatsApp operations
Dashboard WhatsApp connection
Sending readiness checks
Opt-out and sensitive handoff
FAQ
Is this live?
Yes. The AI agent exists today and is included in every paid plan. Plans differ only by monthly usage limits.
Can it handle cancellations?
Sensitive actions should stop automation and hand off to a human.
Start from this module
Start AI Customer Support Agent inside WhatsApp Commerce Suite.
You stay in one dashboard, with the same store connection and WhatsApp session. Every paid plan includes all features.