Review conversations in one operations inbox.
Keep unresolved customer threads, AI replies, and handoff status visible.
Available in
Every paid planOpen inbox
Review thread
Pause or hand off
Resolve
This module is live when WhatsApp and provider readiness checks pass.
Problem
Important customer threads get buried when support lives only in WhatsApp.
Solution
Use the inbox to review, pause, resume, escalate, and resolve conversations.
Module mockup
See how the module fits daily operations.
Each page shows the same operating idea: clear merchant value, module status, usage limits, and WhatsApp readiness before sending.
Conversation Inbox
Operational preview with no real customer data
Open inbox
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Review thread
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Pause or hand off
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Resolve
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Plan
Every paid plan
WhatsApp connected
Control
Pause and handoff
Designed for controlled WhatsApp operations
Dashboard WhatsApp connection
Sending readiness checks
Opt-out and sensitive handoff
FAQ
Is this live?
Yes. The inbox is included in every paid plan. Plans differ only by monthly usage limits.
Start from this module
Start Conversation Inbox inside WhatsApp Commerce Suite.
You stay in one dashboard, with the same store connection and WhatsApp session. Every paid plan includes all features.