Send order and delivery updates automatically on WhatsApp.
Reduce repeated 'where is my order?' messages and keep shoppers informed without manual follow-up.
Available in
Every paid planConnect store
Map supported statuses
Send a test update
Enable automated updates
This module is in beta and is not marketed as fully live yet.
Problem
Order questions steal time from support teams and make customers anxious after checkout.
Solution
Queue clear WhatsApp updates for placed, paid, shipped, delivered, and failed-delivery states where the provider supports them.
Module mockup
See how the module fits daily operations.
Each page shows the same operating idea: clear merchant value, module status, usage limits, and WhatsApp readiness before sending.
Order Updates
Operational preview with no real customer data
Connect store
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Map supported statuses
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Send a test update
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Enable automated updates
Shown to the merchant as a clear step with ready, waiting, or blocked status when prerequisites are missing.
Plan
Every paid plan
WhatsApp connected
Control
Pause and handoff
Designed for controlled WhatsApp operations
Dashboard WhatsApp connection
Sending readiness checks
Opt-out and sensitive handoff
FAQ
Is this live?
This module is in beta until Salla order cache and provider status mapping are complete.
Does it use Meta API?
No. The current app uses WhatsApp pairing from the dashboard. Official Meta WhatsApp API setup can be considered later if you choose that route.
Start from this module
Request access to Order Updates inside WhatsApp Commerce Suite.
You stay in one dashboard, with the same store connection and WhatsApp session. Every paid plan includes all features.