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Turn Salla products into reliable WhatsApp knowledge

How to organize products and FAQs so WhatsApp replies stay accurate and useful.

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Salla product knowledge for WhatsApp replies

Automation should not guess

Clear product data makes replies shorter and more useful. Product name, description, price, status, and store policies all become the source of truth inside the chat.

What to enable

  • Products currently available for sale.
  • Descriptions that explain use cases, sizing, materials, or variants.
  • FAQs for shipping, payment, returns, and support policy.
  • Products you actively want recommended during sales conversations.

Remove noise

If a product is outdated or poorly described, disable it for AI until the data is ready.